Technical requirements

• What system requirements are required to access Bell Direct website?
  
  You will need:

  • Internet Explorer
  • Mozilla Firefox

  Find out more about your system requirements.
• Why am I having problems logging into Bell Direct website?
  
  This might be due to:

  • The username and password combination being entered are incorrect (they are case-sensitive)
  • Access may be restricted by your network administrator
  • Your browser not set up to receive cookies
• Why does the website state that I am already logged in?
  
  You are only allowed to be logged in once at any particular time. If you see a message saying you are already logged in then:

  • You did not log out properly when you last accessed Bell Direct website
  • You have a current active session via another Internet Explorer window
  • Your username is being used to access your account by someone else
• How safe is it to place orders over the Internet?
  
  In the trading or 'members' section of our website we use SSL (secure sockets layer) encryption to protect the privacy of communication and data exchange.
• Why am I not receiving email alerts?
  
  Check that:

  • You have registered the correct email address with us
  • The size of your mailbox is not over the limit
  • Our emails are not in your 'Junk mail' or 'Spam mail' folders
  • We are on your 'Safe sender's' list